Store Policy

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At Ellie Plants, we are committed to ensuring that our customers receive their orders promptly. Our standard shipping policy includes the following details:

 

• Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing times may be slightly longer.

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• Shipping Methods: We offer several shipping options, including Standard, Expedited, and Overnight shipping, to accommodate your needs. Customers are responsible for providing an accurate and up-to-date delivery address.

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•  Delivery Time: Standard shipping usually takes 3-5 business days, Expedited shipping takes 2-3 business days, and Overnight shipping arrives the next business day, provided the order is placed before our 12 PM cutoff time.

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•  Shipping Rates: Shipping rates vary based on the chosen method and the total weight of your order. During checkout, you can view the exact shipping cost.

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• Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.

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• International Shipping: Currently, Ellie Plants only ships within the continental United States. We are working on expanding our shipping capabilities and hope to offer international shipping in the near future.

 

We strive to make your experience with Ellie Plants seamless, from the moment you place your order until your items arrive at your door. If you have any further questions about our shipping policy, please use our contact form for assistance.