faq

Every product is different, therefore each one has its own set of care details. If you check under each individual item's information tab, you can see how to care for them. If you have specific questions that you cannot find an answer to on our website, please feel free to reach out via our CONTACT page on the website or by email at ellieplantsdesign@gmail.com.

Products can go fast, especially during the holidays! Each week we update our site with available items for sale. If a customer wants to be updated on when a specific item will be restocked, they can click the "Notify Me When In Stock" button under the product and they will get an email when it is available again. If the customer needs an item that week and it isn't available in our store, they can reach out through our CONTACT page or via email at ellieplantsdesign@gmail.com to see if we are able to accommodate their request.

At Ellie Plants, we are committed to ensuring that our customers receive their orders promptly. Our standard shipping policy includes the following details: 1. Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing times may be slightly longer. 2. Shipping Methods: We offer several shipping options, including Standard, Expedited, and Overnight shipping, to accommodate your needs. Customers are responsible for providing an accurate and up-to-date delivery address. 3. Delivery Time: Standard shipping usually takes 3-5 business days, Expedited shipping takes 2-3 business days, and Overnight shipping arrives the next business day, provided the order is placed before our 12 PM cutoff time. 4. Shipping Rates: Shipping rates vary based on the chosen method and the total weight of your order. During checkout, you can view the exact shipping cost. 5. Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress. 6. International Shipping: Currently, Ellie Plants only ships within the continental United States. We are working on expanding our shipping capabilities and hope to offer international shipping in the near future. 7. Returns and Refunds: We do not accept returns, exchanges, or refunds at this time. If there is any issue with your order, please contact us at ellieplantsdesign@gmail.com within 48 hours of delivery with any concerns. We strive to make your experience with Ellie Plants seamless, from the moment you place your order until your items arrive at your door. If you have any further questions about our shipping policy, please use our contact form for assistance.

Currently, we do not accept returns, exchanges, and/or cancellations. If there is an issue with your order, please notify us via email at ellieplantsdesign@gmail.com within 1 week of delivery to address any concerns.

When a customer chooses the pickup option, they will first get a confirmation email that your order has been processed. Then, they will receive a separate email with available dates & times that we can meet for the pickup. All pick up orders will be received locally. Once you choose which date and time works for you, a pickup confirmation email will be sent to you. We ask that you please be on time for the pickup as we have many orders we are trying to deliver in a timely manner. Thank you!

If you have a specific question, please go to our CONTACT page and fill out the form. You can also email us at ellieplantsdesign@gmail.com.